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About the correction fee of surcharge for IC direct


Hello,

I got a correction fine of surcharge of IC Direct in March 1st. 

The reason is because I have done it in 27th by accident. Although I tried to say this situation to the staff but not worked in the end,

I would like to ask if I can get a refunds of my surcharge in 27th or I could file an objection? Or in this situation what can I do? 

Thank you!

3 reacties

mrfreeze
Forum|alt.badge.img+3
  • Super user
  • 7395 reacties
  • 4 maart 2025

Hi Min Hsuan Wang,

You could try contacting Customer Service to see if they're willing to reimburse you. Can't guarantee anything though. For complaints or objections you should also contact Customer Service.

On this community fellow travellers help each other and we don't have access to your customer data.


  • Auteur
  • Op het juiste spoor
  • 1 reactie
  • 4 maart 2025

Hey, thank you very much for the fast reply! 

 


mrfreeze
Forum|alt.badge.img+3
  • Super user
  • 7395 reacties
  • 4 maart 2025

You're welcome. Usually we're faster than trains here ðŸ˜‰