Hello,
I got a correction fine of surcharge of IC Direct in March 1st.
The reason is because I have done it in 27th by accident. Although I tried to say this situation to the staff but not worked in the end,
I would like to ask if I can get a refunds of my surcharge in 27th or I could file an objection? Or in this situation what can I do?
Thank you!
Hi Min Hsuan Wang,
You could try contacting Customer Service to see if they're willing to reimburse you. Can't guarantee anything though. For complaints or objections you should also contact Customer Service.
On this community fellow travellers help each other and we don't have access to your customer data.
Hey, thank you very much for the fast reply!
You're welcome. Usually we're faster than trains here 
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