Need help with the refund. The new policy says I can only apply for three times refund each year if I forget to check out. However in my case I dont think it’s me forget to check out. It’s obviously I traveled from Leeuwarden to Groningen, but the history showed I checked twice in leeuwarden which cost me 20 euros twice. And if I want to apply for the refund I need to fill in the forms twice which cost me twice out of three chances each year. I dont really to. So please help.
Beste antwoord door Pieter van Ieperen
From Leeuwarden to Groningen you travelled using Arriva train, not NS train.
Each public transport company has their own gates/poles for check in and out.
If you check in with NS and check out with Arriva (or vice versa) then two incomplete journeys must be corrected.
For OV-chipkaart checkin/out overview see ov-chipkaart.nl, and for corrections see uitcheckgemist.nl and ns.nl (MijnNS account).
For credit/debitcard checkin/out overview and corrections see ovpay.nl.
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