Geachte mevrouw/ meneer,
Good morning!
Your doors (turnstiles) at Houten station were out of order on 10 and 11 April. I exactly checked in and out through the turnstiles, but the turnstiles were malfunctioning and always open. So this is entirely your fault. And you must have known about this malfunction.
Both my journeys on 10 April and 11 April are completely wrong in your system.
What I do not understand is that while you should apologise to us for your mistake, I spend at least an hour to write this e-mail by spending extra time. I request that this be corrected as follows and I request you to compensate you extra financially for this.
10 April 2024
09:58 Houten
10:10 Utrecht Centraal. € 1.56
14:37 Utrecht Centraal
14:51 Houten € 1,56
11 April 2024
05:58 Houten
07:00 Arnhem Centraal € 8.28
07:00 Arnhem Centraal
07:19 Zevenaar € 1.90
15:17 Zevenaar
15:40 Arnhem Centraal €1,90
15:40 Arnhem Centraal
16:50 Houten. € 8,28
Since all journeys take place during off-peak hours, my subscription should be discounted by 40%.
Best regards.
Y. Özbek
Beste antwoord door Robert B
Bekijk origineel
