Skip to main content
Naar NS.nl

Hello,
On 29.05.2025 at 17:21 I traveled from Rotterdam to Roosendaal. Before the trip I checked in at Rotterdam, then I printed my ov card for the second time as check-out with an error. with an error. During the trip, a service attendant came and checked my ov card and issued my travel ticket. Ticket number 5810249. I paid EUR 13.10 for it, I paid EUR 30.00 for the legal increase. in total I paid EUR 43.10 from my bank account. I will send the receipt as an attachment. is it possible to get the legal increase of EUR 30.00 back? I wish for your help. 

Normally it isn't possible to get the increase back. You can try the customerservice by Phone, X, Facebook or chat. 

Hi Alyatin! Welcome to the NS Community.

 

As MoDe has explained: fines cannot normally be refunded. However, you can always contact the NS Customer Service to explain this issue. This is a public platform, so please don't post any personal details here. I've removed your customer ID because of this.

 

 

Reageer


Voorwaarden