I recently returned to the Netherlands for work and used my NS card, which has a balance of 40 euros. However, to my surprise, they made me pay for the trips through my bank account. I would like to know how I can proceed to have NS return the 40 euros that I have in my account and deposit them into my Spanish bank account.
beantwoord
Why isn't the balance deducted from my card?
Beste antwoord door Robert B
If you have an NS subscription, check Mijn NS. With NS Flex, you pay for your trips monthly.
Most likely, a credit/debit card or mobile phone was scanned when checking in and out. Your bank account will then have a deduction with 18 characters starting with NLOV. Also see https://zelfregelen.ovpay.nl/reisoverzicht (language can be set to English). Billing takes place the next day.
Keep your cards (and phone) separated, so take the ov-chipcard out of your wallet or phone cover.
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