On Wednesday I went on a trip for the 1st time with my personalized ov-chipkaart. From Germany to Valkenburg and back. Unfortunately I checked in and out wrong the whole time. I only took Arriva trains, but also checked NS in/out. I understood or got the principle of how to do it right too late. The problem is: I can't see my travel history at all, I can't see how much has been debited. I have NS Flex for off times. I have already written 3 times with chat, always the same: I should write again tomorrow, no solution for the moment. I can't open the website uitcheckgemist.nl, neither on PC, nor on mobile, both come Forbidden 403. What shall I do? I don't want to pay 40-60€ for a trip that costs 12€. Thanks for the help.
beantwoord
Wrong check in /out
Beste antwoord door Robert B
The 403 Forbidden message is probably caused by using a foreign ip address (usually because a VPN is active). To correct any NS transactions, contact NS Customer Service (phone, chat, social media).
To get to uitcheckgemist.nl, try https://www.uitcheckgemist.nl/. You can also find the details of when and where you checked in and out on ov-chipkaart.nl, which isn't as notoriously late to show data as NS.
Thank you. As I wrote, I can't open the page https://www.uitcheckgemist.nl/, not possible! It's coming forbidden 403.
I know, I actually saw my travel history with ov-chipkaart.nl on the first day. It doesn't get me anywhere because the fees are not listed. As I know now, I would have to check in 2x and check out 2x on my trip, no need when changing, simple. But instead of 4x - I have 10 transactions.
How long does it usually take on ns.nl for the data to be shown?
+4The 403 Forbidden message is probably caused by using a foreign ip address (usually because a VPN is active). To correct any NS transactions, contact NS Customer Service (phone, chat, social media).
Reageer
Meld je aan
Heb je al een account? Inloggen
Met een account kun je zelf topics plaatsen en reageren op berichten.
Login met Mijn NS Inloggen met Facebookof
Welkom
Nog geen account? Maak een account aan
Met een account kun je zelf topics plaatsen en reageren op berichten.
Login met Mijn NS Inloggen met Facebookof
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.