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wrong correction fare

D

Hi NS, 

I swapped my ov (3528 XXXX XXXX 7712) card  to check out in Roermond station about 17:30ish 22 Mar 2025 before I left the station. Screen of the machine notifiy it is check in, so I swapped again, there is an error, seems like can not check in twice. 

About 2 hours later, I came back and swapped the card at 19:27 pm for check-in. Screen of the machine show it seems in Dutch. I do not read Dutch. So can not confirm 100%. 

Later the NS inspector swapped my card showed I did not check in the train, today I recieced email that showed I have to pay 50:00 for correction fare. 

I do not think the correction fare is fair because I definitly swapped the ov card for check-in and check-out at Roermond station, but the machine did not correctly record my check-out at 17:30ish and recognize the intented check-in as check-out at 19:27 pm. 

 

Thanks

 

Beste antwoord door Daniël NS

Good afternoon dennis li. Welcome to the NS Community. 

This is not something we can solve for you here. I'd recommend contacting our customer service to have this checked out. 

Bekijk origineel

2 reacties

Daniël NS
Moderator
  • Daniël NS
  • Moderator
  • 1396 reacties
  • Antwoord
  • 23 maart 2025

Good afternoon dennis li. Welcome to the NS Community. 

This is not something we can solve for you here. I'd recommend contacting our customer service to have this checked out. 

Robert B
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  • Robert B
  • 30030 reacties
  • 23 maart 2025

Most likely you checked in at a red Arriva pole in Roermond. If you tell that to Customer Service they will correct it.

Alles hier post ik op persoonlijke titel, ben geen NS medewerker.

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