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change the ticket 40% discount to full

  • April 22, 2025
  • 2 reacties
  • 42 Bekeken

Hello

The thing is , I am travelling with my friend 

She shared me her 40% discount. We were supposed to be on time with the flight and bus to Einghoven centraal and then to to Delft. I bought the ticket with no problem. But factually we came to the station 16:14. And that ticket doesn't work. But it is already paid. Please, change it then to full one , because it was a plain and bus delay , that didn't depend on me. Thanks !

2 reacties

Erryt NS
Moderator
  • Moderator
  • April 22, 2025

Hello Lidiia Kriuchkova, welcome at our community,

 

Unfortunately, you cannot cancel or change an e-ticket. This is a visual proof of which we cannot see whether it has been used or will be used.


MoDe
Forum|alt.badge.img+3
  • Super user
  • April 22, 2025

You can the ticket use after 18.30 hour.