Hello I bought tree times a ticket for the same person and same date. because at firts it didnt shown up in my mail. now I want to ask for a refund.

This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation.

You should contact customer service directly to speak to an NS employee. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.

Another victim who was misled by the NS website to put personal data in a public forum.

Hello T.G. welcome at our community,

The best thing to do is to reach our customer service. Our details can be found in the post of Tochjo. Normally we never give a refund for e-tickets. Sometimes we provide you with codes for free journeys, but my colleague's will tell you what is possible.

There was no personal data, but ts did mention the number of the e-tickets. I did deleted them because otherwise someone else can try to claim a refund or codes with these tickets.

So i talked to jens customer chat bot but. Still trying to get a meedewerker to help me. Do you know how long it will take? 

At this moment it wouldn't take long. I think you will talk to someone in a few minutes. Please let us know if you get a refund.