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beantwoord

I pay ticket And I didn't get it


Name: NS GROEP N.V.
Description:              

 NS ETICKET ORDER  

IBAN: 
Reference: 22-04-2022 19:58 0030010223311330
Value date: 22/04/2022 

I paid for the ticket and did not receive it 

Beste antwoord door Tochjo

I see you paid for the ticket about ten minutes ago. It's not uncommon for the email with the ticket to take longer to arrive. If you haven't received it after an hour, contact customer service.

Bekijk origineel

Tochjo
Forum|alt.badge.img+3
  • 22 april 2022

I see you paid for the ticket about ten minutes ago. It's not uncommon for the email with the ticket to take longer to arrive. If you haven't received it after an hour, contact customer service.


Thom
Forum|alt.badge.img+4
  • Super user
  • 22 april 2022

It will take up to twenty minutes. The mail with the ticket may be in the spambox. After about an hour: contact Customer Service.

Please remove your personal data. Everything here is public and may be used in an unwanted way.

 

Edit: Speedy Gonzales is a cat;-)


Erryt NS
Moderator
  • Moderator
  • 22 april 2022

I deleted all the personal info. The info that was given above is correct. If you don't receive the tickets in 15 minuten jou can reach out customers service.


Robert B
Forum|alt.badge.img+3

Just a tip, if you use the English version of the NS website, a ticket will be directly available so you don’t have to wait for the e-mail.


  • Op het juiste spoor
  • 27 oktober 2022

I paid for the ticket but I haven’t received it. It's been more than 20 min.

 

Moderator edit: Removal of data.


Daniël NS
Moderator
  • Moderator
  • 27 oktober 2022

Hey caliarto. Welcome to the NS Community.

You can contact our customer service to have them help you with this. We cannot help you with this here.


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