This community is meant as a place where travellers can be helped by other travellers. We are not NS employees and cannot help you with your problem.

You should contact customer service directly. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook. Note that it can take a few days to receive a reply if you contact them online.