On 5th October, I took a train from Amstel station to Eindhoven Airport, however, there was a train delay and continuous cancellation of all trains in the last minute, for hours without any explanation or warning, I missed my flight. Would you, please, tell me where should I claim a reimbursement for the plane ticket I lost and the inconvenience I was caused by the delay and the following inadequate actions of the NS service?
Beste antwoord door Slidestops
If you have a delay of more than 30 minutes; you can claim a refund for (a part) of your ticket here: https://www.ns.nl/en/customer-service/refunds/refunds-for-delays-on-a-domestic-route.html
The plane ticket cannot be claimed and there will not be any form of compensation. By Dutch law the transport company's are not responsible for this.