Why I get this correction fare?
I have a NS-Flex weekend free subscription.
I have travelled from zaandam to haarlem on August 30.
The train had a problem when I travel in intermediate journey from AMS-sloterdijk-Haarlem spaarnewoude-Haarlem. The train was stop for around 30 minutes.
Instead of refunding the amount, NS is charging 50Euro extra.
This is not correct.
Please correct this issue. It’s not my fault.
+3
Hi A. V. Talap,
It looks like you forgot to check-in with your OV-chipcard. That's why you got the correction fare. It has nothing to do with the problem on the train.
You should contact Customer Service by phone (030-7515155), chat, Facebook or X. If it's a genuine mistake, and it's the first time, they probably can reimburse you.
+2
I wonder how TS would have entered the station without checking in, as all stations on his/her route have gatelines. Isn't this once again one of those cases where a check-in was not registred for some reason?
+3
I wonder how TS would have entered the station without checking in, as all stations on his/her route have gatelines. Isn't this once again one of those cases where a check-in was not registred for some reason?
If the gates at Zaandam were working, a check-in should still be registered on the card so there would be no problem with a missing check-in when a conducteur checks your card during your journey.
The € 50,00 means the card was really not checked in, which might happen if another card (like a bank card) was scanned at Zaandam to open the gates.
Wait a few days before contacting NS, maybe it will resolve itself.
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