Why I get this correction fare?
I have a NS-Flex weekend free subscription.
I have travelled from zaandam to haarlem on August 30.
The train had a problem when I travel in intermediate journey from AMS-sloterdijk-Haarlem spaarnewoude-Haarlem. The train was stop for around 30 minutes.
Instead of refunding the amount, NS is charging 50Euro extra.
This is not correct.
Please correct this issue. It’s not my fault.