Dear NS customer service,
I have a Dalvrij (first class) subscription and use train to travel to work from Eindhoven to Utrecht everyday. Today I had a very unpleasant interaction with one of the security personnel about my folding bike.
According to her the foldable bike must be stored in the bicycle section of the train and the traveler must stay with the bike. She forced me move to the bicycle section and stand by my bike. During last two years of my travel, this has never been a problem.
Could you please let me know what are NS rules regarding foldable bikes?
As far as I understood from your website and OV websites, foldable bikes are treated as baggage and can be stored in a similar way as long as it doesn't block any exit. Is this correct?
Do I need to stay with my bike during the travel as long as it is stored in a safe way?
Thanks for your help.
Beste antwoord door Lorena NSBekijk origineel