Skip to main content
Naar NS.nl

 

Dear NS Customer Service,

I am writing to formally contest the €50.00 correction fare issued for my train journey on March 9, 2025.

On this date, I checked in for my journey using my bank card instead of my OV-chipkaart, without realizing it at the time. During ticket inspection on the train, I mistakenly presented my OV-chipkaart, which led the conductor to believe that I had not checked in. Despite my insistence that I had checked in, the conductor checked me in manually at that moment.

Later, I discovered that I had actually checked in at the start of my journey using my bank card, and I now have proof of this transaction. I have attached a bank statement showing that €17.50 was deducted for this train journey.

Since I had already completed the check-in process correctly before boarding and paid for my trip, I kindly request that the €50.00 correction fare be canceled.

I appreciate your time and assistance in resolving this matter. Please let me know if any further information is required.

 

 

Personal details and invoice deleted by moderator.*

 

 

 

This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation.

You should contact customer service directly to speak to an NS employee. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.

​@Tochjo in een ander topic kwam ter sprake dat NS niet meer 24/7 telefonisch bereikbaar is, behalve bij spoed. Dat staat nog in je - vast gekopieerde - antwoord.

Ik heb dat topic gezien. Zolang NS echter op haar website blijft beweren dat de telefonische klantenservice dag en nacht bereikbaar is, is dat ook wat ik in mijn berichten opneem.

Hi Niousha! Welcome to the NS Community. 

 

As Tochjo has stated, this platform is meant as a place where travellers can help eachother. To have a correctionfee changed, you can contact our Customer Service. They can be reached between 7am and 11pm. For emergencies we can be reached outside these times, but this is not an emergency. I have submitted a request to clarify the availability of customer service on our website. 

Reageer


Voorwaarden