I have a booking on Eurocity Direct 0835 Antwerpen Centraal to Rotterdam.
This is no longer running according to the journey planner. Eurocity (not Direct) is stopping at Antwerpen Berchem instead. Eurocity Direct is running non-stop from Rotterdam to Brussels.
Am I allowed to use Eurocity (not Direct)? Eurocity Direct tickets are normally not valid on Eurocity.
Can I get a full refund? Normally there is a 5 EUR fee but arguably I should get a full refund as the advertised service is no longer available.
beantwoord
Engineering work Antwerp 11th January - no Eurocity Direct
Beste antwoord door johncrossley
NS International chat says this:
“I just checked and you are allowed to take the Eurocity to Antwerpen Berchem and from Antwerpen Berchem you can take trains from the NMBS to get to Antwerpen Central. you can do this with the same tickets. It is also possible to cancel your tickets without any costs.”
Where did you buy this ticket?
Good morning johncrossley and welcome at the NS Community!
Unfortunately, I am not able to provide an answer to this inquiry. I want to advise you to contact my colleagues of the NS International Customer Service for the best answer.
Where did you buy this ticket?
I bought this on b-europe.com on 1 November
B-europe.com is managed by the Belgium Railways. You can contact them here.
Where did you buy this ticket?
I bought this on b-europe.com on 1 November
B-europe.com is managed by the Belgium Railways. You can contact them here.
Thanks, but they are only contactable by international telephone call. If this can be resolved without calling that would be better.
NS International chat says this:
“I just checked and you are allowed to take the Eurocity to Antwerpen Berchem and from Antwerpen Berchem you can take trains from the NMBS to get to Antwerpen Central. you can do this with the same tickets. It is also possible to cancel your tickets without any costs.”
Where did you buy this ticket?
I bought this on b-europe.com on 1 November
B-europe.com is managed by the Belgium Railways. You can contact them here.
Thanks, but they are only contactable by international telephone call. If this can be resolved without calling that would be better.
I see also this
Where did you buy this ticket?
I bought this on b-europe.com on 1 November
B-europe.com is managed by the Belgium Railways. You can contact them here.
Thanks, but they are only contactable by international telephone call. If this can be resolved without calling that would be better.
I see also this
I saw that too but I thought that was only for complaints and compensation. I think I’m happy with the response from NS International and I will use the Eurocity with the same ticket. I suppose I should ask for a full refund and buy a new cheaper ticket to use normal Eurocity but it is too much work.
+1I saw that too but I thought that was only for complaints and compensation. I think I’m happy with the response from NS International and I will use the Eurocity with the same ticket. I suppose I should ask for a full refund and buy a new cheaper ticket to use normal Eurocity but it is too much work.
You could, or if you have a delay of ay least 1 hour compared to what you booked originally, you can claim compensation for delay.
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