Hello there, hope this message find you well
I pay my monthly bill on 15/05/2023 manually with a link shared by ns, but in my ns app still shows the same amount.
Here I attached the screenshot as a prove.
Hope to hear from you soon.
Billing adjustment issue
Reputatie 7
+3
Hi A.A. Sikder,
Invoices are always automatically withdrawn from your bank account. Only if this is unsuccessful you'll receive a payment link by e-mail. So your manual payment was probably from the previous month.
+3
Safely ignore what that cost counter in the NS app (or Mijn NS website) says, both for the amount and invoice date. It’s notoriously broken, for years already!
The accept e-mail went through, so you’re good to go. That was a first reminder for an unsuccessful auto-debit.
If you want to be auto-debited from a different IBAN, see https://www.ns.nl/en/mijnns#/producten to change it (transfer € 0,01 for confirmation, you have iDeal)
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