Hi, I took a train on 4th of April to go to the eindhoven central station(start from leeuwarden) but I did check-in twice so it recorded as a check-out. And I was fined because of the correction fee for journey without check-in. I’m not the one who does not check in. I just did it twice. I’m a student and a foreigner and I didn’ fully understand the ns system yet. It was misunderstanding. I don’t think this fine is fair.
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Hi, I took a train on 4th of April to go to the eindhoven central station(start from leeuwarden) but I did check-in twice so it recorded as a check-out. And I was fined because of the correction fee for journey without check-in. I’m not the one who does not check in. I just did it twice. I’m a student and a foreigner and I didn’ fully understand the ns system yet. It was misunderstanding. I don’t think this fine is fair.
You checked in and out, checking in twice is not possible.
You didn't pay for your trip, so the correction fee is correct.
The fee is correct, but you should contact Customer Service. They might be able to help you out. You can reach them by phone (030-7515155), chat, Facebook or Twitter.
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