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Antwoord

Did not receive the ordered ov cards

  • September 9, 2024
  • 1 reactie
  • 88 Bekeken

I ordered the NS Flex Dal Voordeel on 29 August and will have a new OV card sent to me. My card became effective on 5th September but till already 7 working days have passed,  I still haven't received my OV card. My order number is R01_0247562250, please let me know what to do after you check it out.

Beste antwoord door Lorena NS

Hi S.R Sun and welcome on the NS Community!

I am sorry to read that you didn't receive your OV-card yet. Please contact our customer service so they can check your order. You can also get the temporary travel rights so you can already use your contract.

1 reactie

Lorena NS
Moderator
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  • Moderator
  • Antwoord
  • September 10, 2024

Hi S.R Sun and welcome on the NS Community!

I am sorry to read that you didn't receive your OV-card yet. Please contact our customer service so they can check your order. You can also get the temporary travel rights so you can already use your contract.