Last week, I forgot to check out at Schipol airport. I tried so many ways by asking customer service at NS central station Amsterdam, but they had nothing to do with my case and said that i can only request it by myself on Mijn NS. However, it showed only “You cannot claim a forgotten check in or check out for a trip with an NS Flex product.”
I am quite upset for this inconvenience, hope someone could help with the same issue happen?
Hey eve302. Welcome to the NS Community.
Sometimes the system needs some time to process everything but this should be adjustable. I'd recommend contacting our customer service for more help.
Hello NS,
I just realised that I forgot to checkout at Dieren station before going to bus station. Because it’s an open station and I’m not familiar with it. How can I fix it?
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