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How do I claim a refund for wrong check-in & check-out?

  • February 11, 2023
  • 2 reacties
  • 199 Bekeken

  • Op het juiste spoor

I traveled in a Bluenet train from Enschede to Hengelo (departure at 20:54 - reached Hengelo at 21:14). However I missed to check-out in Bluenet and instead ‘checked-in’ in NS😐.

I realized I had checked in NS after returning to the Hengelo station at 23:51, hence I checked-out in NS and then checked-in again in NS for my return journey at 23:52.

I want to claim a refund for the 21:14 - 23:51 NS checked-in time.

 

Beste antwoord door Tomas NS

Hi Indu and welcome to our Community!

I recommend contacting customer service for this. They will be able to correct this for you.

2 reacties

Tomas NS
  • Oud Moderator
  • Antwoord
  • February 12, 2023

Hi Indu and welcome to our Community!

I recommend contacting customer service for this. They will be able to correct this for you.


  • Auteur
  • Op het juiste spoor
  • February 18, 2023

Thank you, I shall contact customer service