Hello!
I just checked my NS dashbord and it says the following:
Abonnementskosten
€ 34,95
Reis- en overige kosten
€ 36,51”
The 36,51€ is legitimate, however, the Abonnementskosten are not correct, since I have the NS Flex Basis for 0,00€ per month. Why is this the case (I already paid for the 34,95€ once which was a weekend flex subscription)? Could somebody please help me out? Thanks!
Beste antwoord door Tochjo
This widget is notoriously broken and often shows incorrect subscription costs, especially after a recent change of subscription. Ignore it, the correct amount will be on your invoice and deducted from your bank account.
+4This widget is notoriously broken and often shows incorrect subscription costs, especially after a recent change of subscription. Ignore it, the correct amount will be on your invoice and deducted from your bank account.
Alright, thank you!
Is there anything I could do in case they really deduct the full amount out of such a mistake?
+4Then you should contact customer service directly to speak to an NS employee and ask for a refund. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.
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