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Good evening Michaelmagdyaly92 and welcome to the NS Community.

I've deleted the screenshot and adjusted your message because it contained privacy sensitive information. This is a public Community, everyone can read these messages.

As for the problem, it seemed you filled in your zip code with a space between the digits and the letters, which gave you insufficient room for the full zipcode. Try writing it without a space, like 1234AB instead of 1234 AB.

If that still doesn't solve the problem, please contact our Customer Service. They can be reached by phone, via Social Media or chat. You'll find all contact details here.

Filling in a postal code with a space should not make a difference.

For new buildings/addresses, the postal code is often not recognised. In that case, contact Customer Service to add it manually.