So, here is a situation. I had to go thru Amersfoort C some days ago - the AH to go is on the other side of the station outside of the transit sone. Hence, you need to check in and check out to go to it.
I see now that my check in was not registered, and as a result i see “incomplete journey”. The check in/out on the way back seems fine - all registered. However, because the initial “check in” was not registered, now it seems like I have incomplete journey which is not the case.
So the question is - do I need to apply for “refund” and will it count towards the new policy of “you have 3 times to correct your check in/out”.
I tried having conversation via the NS Chat but the agent told me to go to uitcheckgemist.nl🙄, which obviously is not what I am supposed to do. So here I am.
Thanks,
M.
Beste antwoord door Tamzin
So, here is a situation. I had to go thru Amersfoort C some days ago - the AH to go is on the other side of the station outside of the transit sone. Hence, you need to check in and check out to go to it.
I see now that my check in was not registered, and as a result i see “incomplete journey”. The check in/out on the way back seems fine - all registered. However, because the initial “check in” was not registered, now it seems like I have incomplete journey which is not the case.
So the question is - do I need to apply for “refund” and will it count towards the new policy of “you have 3 times to correct your check in/out”.
I tried having conversation via the NS Chat but the agent told me to go to uitcheckgemist.nl🙄, which obviously is not what I am supposed to do. So here I am.
Thanks,
M.
You probably checked out/in at a gate of Keolis/RRReis and not a at a gate of NS. You will have to contact the customer service to ask for a correction.
So, here is a situation. I had to go thru Amersfoort C some days ago - the AH to go is on the other side of the station outside of the transit sone. Hence, you need to check in and check out to go to it.
I see now that my check in was not registered, and as a result i see “incomplete journey”. The check in/out on the way back seems fine - all registered. However, because the initial “check in” was not registered, now it seems like I have incomplete journey which is not the case.
So the question is - do I need to apply for “refund” and will it count towards the new policy of “you have 3 times to correct your check in/out”.
I tried having conversation via the NS Chat but the agent told me to go to uitcheckgemist.nl🙄, which obviously is not what I am supposed to do. So here I am.
Thanks,
M.
You probably checked out/in at a gate of Keolis/RRReis and not a at a gate of NS. You will have to contact the customer service to ask for a correction.
Perhaps you can still see the transaction on your card at the NS ticketmachine, just to be sure what happened (did you indeed make a succesfull checkout, or perhaps with the wrong organisation, e.g. Keolis/RRReis vs NS). Or on https://www.ov-chipkaart.nl/
I've had it a couple of times that even a NS checkout didn't show up in my online NS transactionlist, but it was registered at ov-chipkaart.nl - so that makes it easier claiming extra additional costs/fees.
So, here is a situation. I had to go thru Amersfoort C some days ago - the AH to go is on the other side of the station outside of the transit sone. Hence, you need to check in and check out to go to it.
I see now that my check in was not registered, and as a result i see “incomplete journey”. The check in/out on the way back seems fine - all registered. However, because the initial “check in” was not registered, now it seems like I have incomplete journey which is not the case.
So the question is - do I need to apply for “refund” and will it count towards the new policy of “you have 3 times to correct your check in/out”.
I tried having conversation via the NS Chat but the agent told me to go to uitcheckgemist.nl🙄, which obviously is not what I am supposed to do. So here I am.
Thanks,
M.
You probably checked out/in at a gate of Keolis/RRReis and not a at a gate of NS. You will have to contact the customer service to ask for a correction.
Perhaps you can still see the transaction on your card at the NS ticketmachine, just to be sure what happened (did you indeed make a succesfull checkout, or perhaps with the wrong organisation, e.g. Keolis/RRReis vs NS). Or on https://www.ov-chipkaart.nl/
I've had it a couple of times that even a NS checkout didn't show up in my online NS transactionlist, but it was registered at ov-chipkaart.nl - so that makes it easier claiming extra additional costs/fees.
Hey, thanks for the follow ups. None of the above situations apply. There is simply no check in and only check out.
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