So, here is a situation. I had to go thru Amersfoort C some days ago - the AH to go is on the other side of the station outside of the transit sone. Hence, you need to check in and check out to go to it.
I see now that my check in was not registered, and as a result i see “incomplete journey”. The check in/out on the way back seems fine - all registered. However, because the initial “check in” was not registered, now it seems like I have incomplete journey which is not the case.
So the question is - do I need to apply for “refund” and will it count towards the new policy of “you have 3 times to correct your check in/out”.
I tried having conversation via the NS Chat but the agent told me to go to uitcheckgemist.nl, which obviously is not what I am supposed to do. So here I am.
Thanks,
M.