Hello,
I have received an email that my payment hasn’t gone through and I should do it immediately so I did with adding the number mentioned in the email to put in the description of the payment but then later I have received another email for payment reminder with different number to put in the description. Money was taken from my bank account but in the NS app it still says I didn’t pay.
Antwoord
Payment didn't go through
Beste antwoord door Tomas NS
Hi there indiadea and welcome to our Community.
In this case, as you mentioned money was taken but the status wasn't updated, I recommend contacting customer service so they can take a look at the actual status for your payment.
Hi there indiadea and welcome to our Community.
In this case, as you mentioned money was taken but the status wasn't updated, I recommend contacting customer service so they can take a look at the actual status for your payment.
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