I forgot to check out therefore 20 euros was the deducted from my account, however i applied for refund and on 22-05 it shows that NS agreed on the refund and it has been done. I did not receive anything in my account (no money back) and the amount was not deducted from the invoice. I wanted to know where is my refund and when is it possible to have the amount in my account?
Thank you in advance!
Beste antwoord door Lorena NS
Hi Fidan and welcome to the NS Community!
When you will get a refund, this can take up to 30 days before you will receive this. If you didn't receive this within the 30 days, please contact our customer service so someone can have a look to your request.
+2Hi Fidan and welcome to the NS Community!
When you will get a refund, this can take up to 30 days before you will receive this. If you didn't receive this within the 30 days, please contact our customer service so someone can have a look to your request.
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