Good morning, I made a payment on the phone to activate a subscription at 5.95 per month. However, I want to cancel it, but I cannot find any indication or invoice in my profile.
I received an email saying that the first charge will be on 19 May. Is it possible to cancel the subscription before this charge?
Here is the e-mail I received.
Kind regards,
Valeria Giudici
Beste antwoord door Reis met OV
Hi
You can find invoices via the website (not via the app).
If you still want to cancel the subscription, please contact NS Customer Service e.g. by phone +31-30-7515155. Available 07.00-23.00 and English is spoken too. They can help you with this.
At this Community travellers try to help other travellers but we cannot view or change/cancel data.
Hi
You can find invoices via the website (not via the app).
If you still want to cancel the subscription, please contact NS Customer Service e.g. by phone +31-30-7515155. Available 07.00-23.00 and English is spoken too. They can help you with this.
At this Community travellers try to help other travellers but we cannot view or change/cancel data.
+1In addition to the message from Reis met OV: If it isn't processed in time before the payment is withdrawn, the amount will be refunded.
You can also contact the customer service via Chat or social media: https://www.ns.nl/en/customer-service/contact
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