Failed Transaction

Hi! I recently placed an order for the NS Flex and made the payment, which has already been debited from my account. However, when I checked with Mijn NS, it indicated that I don't have a subscription. It seems like the transaction might have failed or there could be some issue with the activation process. I'm curious if anyone else has experienced a similar situation and how they resolved it. If you have any suggestions or insights on how to address this discrepancy and ensure the successful activation of my NS Flex subscription, I would greatly appreciate your input.