Dear Sir/Madam,
I hope this message finds you well. I am writing to formally appeal the fine I received for not checking in at Dordrecht Station.
On the day of travel, I tapped my card at the check-in gate at Dordrecht Station, as is the usual process for entry. The gate opened as expected, which led me to believe that I had successfully checked in. I am aware that Dordrecht Station only allows entry through the gate, and this is the standard procedure I follow.
However, during my journey from Dordrecht to Tilburg University, the conductor informed me that I had not checked in. I explained that I had tapped my card and been let through the gate, but the conductor did not provide further clarification. I was unable to respond in Dutch, but I was confused as I had gone about my journey as normal.
Upon arriving at Tilburg University, I attempted to check out, but I received an unfamiliar error message three times. After encountering these issues, I was unable to complete the check-out process and, unfortunately, received a fine shortly afterward.
I believe there was a system error at the Dordrecht check-in gate, as I followed the usual process and was granted access through the gate. This has caused confusion and frustration, as I was under the impression that my check-in had been successful. I am also aware of a system error of Mijn NS yesterday which was failing to provide its users of recent travel history. I believe this error may also have contributed
Given these circumstances, I kindly request that the fine be reconsidered and revoked. I am confident that the issue arose from a technical error, and I sincerely hope that this can be resolved.
Thank you for your attention to this matter. I look forward to your response.
Best regards,
Kate
