I wanted to subscribe to a NS flex but I have get a message saying that I have an unpaid invoice so I'm not eligible for a NS flex, but when I look at mij NS there is no invoice left for me to pay?
beantwoord
not eligible to Ns flex
Beste antwoord door Erryt NS
Hello sumayeahhhh, welcome at our community,
Do you have another subscription whose invoices do not appear in Mijn NS? Maybe an OV-fiets season ticket that you once ordered at another address? In any case, I would like to advise you to contact our customer service. There my colleagues can see for you why you get this message and what you need to do so that you can order the subscription.
+3You can find the invoice at MijnNS. You have to login by the website.
+1sumayeahhhh schreef:
I wanted to subscribe to a NS flex but I have get a message saying that I have an unpaid invoice so I'm not eligible for a NS flex, but when I look at mij NS there is no invoice left for me to pay?
When exactly do you see that message, after which action?
Could you please post a screenshot of the message you see (blur out any personal details)? Or post an exact quote?
Hello sumayeahhhh, welcome at our community,
Do you have another subscription whose invoices do not appear in Mijn NS? Maybe an OV-fiets season ticket that you once ordered at another address? In any case, I would like to advise you to contact our customer service. There my colleagues can see for you why you get this message and what you need to do so that you can order the subscription.
I don't know right now. What do you see when you try to change it and what kind of change are you making?
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