Hello people. Due to vacation I will not use the subscription for next two weeks. When I change traject vrij subscription to flex basis today, do I need to pay extra when I travel in the next few days even though my subscription is normally valid til the 29th of a month ?
Beste antwoord door Tomas NS
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Hi Joe98 and welcome to our Community.
When you change your subscription to Flex Basis today, it will be changed with immediate effect and you will no longer have a subscription. Any excess subscription costs between today and the 29th will be refunded and your travels will be charged full price.
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Changes in Flex are instant, so if you change it after your last journey you will save the Traject Vrij susbscriptions costs for that day! 🤣
Thank you! In case I do not cancel the subscription it will be extended for another month. When I decide on the 5th October to change to flex basis because I will go on vacation then, do I pay the full price or only a fraction of the total subscription costs?
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Thank you! In case I do not cancel the subscription it will be extended for another month. When I decide on the 5th October to change to flex basis because I will go on vacation then, do I pay the full price or only a fraction of the total subscription costs?
You will pay a full new month in advance on the 29th but will be reimbursed for Oct 5 - Oct 28 when changing to Flex Basis on the 5th.
When changing back to Traject Vrij on e.g. the 19th, you will be billed for Oct 19 - Oct 28 (and then the next full month on Oct 29).
It's pretty much seamless, you will only pay for the days you actually have Traject Vrij.
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