I ordered the “NS Flex Weekend Vrij” and my OV-card was due to be launched on Saturday.
But I forgot to activate the card before using it.
Because forgot the activation, I had to charge 20 euros on my card and go to Den Haag.
Since the balance was negative, I was able to charge another 4 euros and execute the activation.
(It is now active)
But the amount(24 euros) used before activation. How do I get a refund?
Beste antwoord door Aurora NS
Hi Loh0817 and welcome to our Community!
What a shame you didn't active the product before you started travelling. You can either use this form or contact Customer Service.
Hi Loh0817 and welcome to our Community!
What a shame you didn't active the product before you started travelling. You can either use this form or contact Customer Service.
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