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why it said “You cannot yet claim a forgotten check in or check out for a journey with an NS Flex product”

  • 8 November 2022
  • 4 reacties
  • 634 Bekeken
E

Hi there！The NS app showed I hadn't checked in for my trip from Rotterdam Central to Leiden Central. So I tried to correct it but it said

 

"You cannot yet claim a forgotten check in or check out for a journey with an NS Flex product". I am really confused and what can I do to get refund？

4 reacties

Thom
Reputatie 7
Badge +4

You need to wait until NSFlex has handled your journey. It cannot be done the same day. Have a look at your history at Mijn NS. It may even take some days.

 

Not checking in may result in a fine of € 50,00 btw, as you do not have a valid ticket.

Niet de réiziger op 1, 2 en 3, maar de betálende reiziger op 1,2 en 3! Wat meer controle en handhaving roept geen agressie op, maar voorkomt het juist. De opgekropte ergernis van de betalende reiziger mag best wat meer meetellen.
E

Hi Thom！Thanks for your reply！However，I have checked my history at Mijn，the trips occurred in June and September without check-in/out also showed the same results. All saidYou cannot yet claim a forgotten check in or check out for a journey with an NS Flex product".

So I have been fined a lot of money because of it. I really hope I can get the money back！

Tochjo
Badge +3

If you can’t resolve this yourself in Mijn NS, then you should contact customer service direcly to ask for a refund. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook. Note that it can take a few days to receive a reply if you contact them online.

E

Oh thank you Tochjo！It's really useful！

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