Sunday 9th July 2023, I purchased 3 tickets for 2 friends and myself at Schipol station, for a train from Amsterdam to Brussels. The ticket machine was faulty and only printed 2 tickets. I was told to board the train and purchase another ticket over the phone whilst I was on the train, which I did. I was told to contact yourselves after the journey for a refund on the 3rd ticket which originally failed print.
Please could you help me with this situation?
Kind regards
Luke.
This community is meant as a place where travellers can be helped by other travellers. We are not NS employees and cannot arrange for a reimbursement.
You should contact customer service directly for this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.
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