Hello, please tell me how to get a refund for the trip?
On 24.12 I went to visit Amersfoort for Christmas dinner. On the way back (probably the machine didn’t work), but the doors opened and the machine let me through. I got out without any problems in Amsterdam. I saw in the NS FLEX statement that they withheld extra money from me and gave me a fine of 2 euros, which I did not spend with a card. But I always follow the law and pay by card, even if I need to take the tram one stop.
I can’t return the money through the NS online account and writes such a message “Er is een fout opgetreden Je kunt geen geld terug bij vertraging claimen op deze reis omdat je bent vergeten in- of uit te checken.”. Please tell me what I need to do to get my money back?
Beste antwoord door Robert BBekijk origineel