Dear Sir/Madam,
Thanks for your information.
As I understood, I have had 50 euro in my NS account as a deposit before, maybe you can deduct the 42.20 euro from it due to I have a final leave from the Netherlands.
If you need more help from my side, please let me know.
Looking forward to receiving your response.
With best regards,
Feijie
Moderator: post edited to remove image containing card number
Good morning Feijie Li and welcome to our Community.
I have removed the image in your post as it contained your card number. I understand you'd like to get a refund for the balance on your OV-chipkaart as you’ll be leaving the Netherlands.
Unfortunately, the card itself and it's balance is managed by OV-chipkaart which is a different company. We provide instructions on how to get your balance back, which you can find here.
If you are not using NS Flex and have more than € 30,- on your card, you’ll need to fill out a form and send the card along with it. The card will be terminated and you’ll receive your balance back.
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