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I'd like to know when I gonna take my new card cuz the plan star today and I didn't get yet

Contact Customer Service right away. 030 7515155. You may ask voor a solution to travel already.


Also, see https://www.ns.nl/en/customer-service/refunds/refunds-when-you-forget-your-season-ticket.html for reimbursement of bought tickets or travel with your bank card.


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