Good afternoon, it happens to me that I made a check out but it was not recorded. This morning I was driving from Apeldoorn to Amersfoort, I did a check in in Apeldoorn and a check out in Amersfoort, but for some reason the check out was not recorded, and it says that I have to pay 20 euros, please help
Chek in end chek out
Hello V.S. Slepukhov, welcome at our communtiy,
You can correct this via Mijn NS. Otherwise you can reach our customer service to solve this.
Good afternoon, it happens to me that I made a check out but it was not recorded. This morning I was driving from Apeldoorn to Amersfoort, I did a check in in Apeldoorn and a check out in Amersfoort, but for some reason the check out was not recorded, and it says that I have to pay 20 euros, please help
Are you very sure you used both in Apeldoorn and Amersfoort the gates/poles of NS and not those of another railway company? If not, you should contact customer service.
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