Naar NS.nl

Chek in end chek out

  • 8 February 2024
  • 4 reacties
  • 54 Bekeken
V

Good afternoon, it happens to me that I made a check out but it was not recorded. This morning I was driving from Apeldoorn to Amersfoort, I did a check in in Apeldoorn and a check out in Amersfoort, but for some reason the check out was not recorded, and it says that I have to pay 20 euros, please help

4 reacties

Erryt NS
Rank

Hello V.S. Slepukhov, welcome at our communtiy,

 

You can correct this via Mijn NS. Otherwise you can reach our customer service to solve this.

V

Can the staff at Amersfoort station help me?

T

Good afternoon, it happens to me that I made a check out but it was not recorded. This morning I was driving from Apeldoorn to Amersfoort, I did a check in in Apeldoorn and a check out in Amersfoort, but for some reason the check out was not recorded, and it says that I have to pay 20 euros, please help

Are you very sure you used both in Apeldoorn and Amersfoort the gates/poles of NS and not those of another railway company? If not, you should contact customer service.

T

Can the staff at Amersfoort station help me?

No.

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