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Antwoord

Clarification

  • November 27, 2023
  • 1 reactie
  • 35 Bekeken

Anyone who can help me to clarify this email please?

Beste antwoord door Robert B

Welcome to the NS Community!

You have NS Flex and was not correctly checked in on a train. Likely, you checked in with the wrong train company.

Contact NS Customer Service (phone, chat, social media). Also, see https://www.uitcheckgemist.nl/?locale=en to correct a wrong check-in yourself.

1 reactie

Robert B
Forum|alt.badge.img+4
  • Antwoord
  • November 27, 2023

Welcome to the NS Community!

You have NS Flex and was not correctly checked in on a train. Likely, you checked in with the wrong train company.

Contact NS Customer Service (phone, chat, social media). Also, see https://www.uitcheckgemist.nl/?locale=en to correct a wrong check-in yourself.