After 1 month living here i was looking for a opportunity to travel for a fix price principally on the weekends, so i found NS Flex Unlimited travel on the weekends and when i was reading the informations available in the English page i subscribed and i started using the public transport for the fee of 31 euros per month. After 1 month it came a payment of 50 euros about me using the metro and the bus when i was in Amsterdam and Breda. I didn’t know what was the reason in the moment because i did everything right, i used just in the weekend following all the intructions given in the English page of the subscription and every time i used the public transport the machine said Credit:00,00 and Debit:00,00 what gives the idea that the transport is included in the ticket. But when i call the company i was told that it is not and they could not do anything about it. This is a disrespect with everyone that dont speak dutch because at any moment i was told that just the train was included, not in the e-mails, the call when i did the subscription nor the website. I am here to look for help because i think that what NS made is really unethical and wrong.
Beste antwoord door Lorena NSBekijk origineel