Skip to main content
Antwoord

declined card

  • February 3, 2024
  • 4 reacties
  • 141 Bekeken

Hi,

from months January 2024 didn’t pass the money from my bank account to yours and you declaim my ov card because of that. I didn’t read your emails I’m sorry about that. A few minutes ago I sent you money from January 2024. Can you please recover my card? 
 

thank you! And had a nice day!

 

Kovalcikova

Beste antwoord door Thom

You need to contact Customer Service. 030 7515155. Likely there is a €40 bill of the collector as well. You can probably get a new card when your payment and the one for the collector is processed. 

4 reacties

Thom
Forum|alt.badge.img+5
  • Super user
  • Antwoord
  • February 3, 2024

You need to contact Customer Service. 030 7515155. Likely there is a €40 bill of the collector as well. You can probably get a new card when your payment and the one for the collector is processed. 


I need to make new card or this one you will recover?


Erryt NS
Moderator
  • Moderator
  • February 6, 2024

The best thing is to reach our customer service. If you did pay the collecting agency and went to a ticket machine to offer your card then you can place a new subscription on the card again.


Okay, thank you so much