Hello, on June 26 I ordered a chip card and still have not received it. I wanted to know when the card will be delivered to me? My order number is R01_0226551677
Good evening Kostiantyn, welcome to the NS Community!
You will receive the OV-chip card within 7 business days. We cannot check the status of the OV-chip card. For this you need to contact the customer service of OV-chipkaart.
+3Melissa NS schreef:
You will receive the OV-chip card within 7 business days.
That's incorrect, it should be there within 7 days, not business days.
+3OV-chipkaart says the same (5 weekdays), but there is no mail delivery on Mondays.
With some luck, the card will arrive tomorrow. For reimbursement of ticket costs, see https://www.ns.nl/en/customer-service/refunds/refunds-when-you-forget-your-season-ticket.html
+3You should receive a new card within 7 days. But sometime the card is received later, could be because of a backlog at the OV-chipcard company or the PostNL delivery is delayed.
Last week a magazine that I normally receive every Thursday was delivered a few days later on Tuesday.
+3Robert B schreef:
OV-chipkaart says the same (5 weekdays)
Unless you don't speak Dutch 😉
1 persoon vindt dit leuk
+3It used to be three working days, but six makes more sense (ordered on a Monday, delivery Tuesday next week).
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