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I can´t find my NS invoice

  • June 22, 2023
  • 4 reacties
  • 306 Bekeken

Good morning, I am writing because I have been notified that I have to make a payment of 95 euros for my OV card, but I do not have access to the invoice (when I try to look at it, it tells me that there are no outstanding payments). Thank you. 

Beste antwoord door mrfreeze

Hi inespellon,

As MoDe mentioned, the invoice should be available for download in Mijn NS under ‘Betaaloverzicht / My Payments'. If it's not, there might be a problem with your account. In that case, contact Customer Service by phone (030-7515155), chat, Facebook or Twitter.

4 reacties

MoDe
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  • Super user
  • June 22, 2023

You can find your invoice in MijnNS


mrfreeze
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  • Super user
  • Antwoord
  • June 22, 2023

Hi inespellon,

As MoDe mentioned, the invoice should be available for download in Mijn NS under ‘Betaaloverzicht / My Payments'. If it's not, there might be a problem with your account. In that case, contact Customer Service by phone (030-7515155), chat, Facebook or Twitter.


Emack
  • Op het juiste spoor
  • March 15, 2024

I can’t find my ns invoice 


Tochjo
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  • March 15, 2024

Follow the instructions given by mrfreeze above.