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I haven't received my NS Flex yet.

  • July 22, 2022
  • 1 reactie
  • 105 Bekeken
N

Hello,

could you suggest what to do? I ordered a new card and it should be valid from today 22/07. But I haven’t received it yet. I have plan to use it from tomorrow. 

Beste antwoord door Robert B

Welcome to the NS Community!

If your card is not in the mail tomorrow, contact NS Customer Service for compensation (phone, chat) or see https://www.ns.nl/en/customer-service/refunds/refunds-when-you-forget-your-season-ticket.html

    1 reactie

    Robert B
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    • Robert B
    • Antwoord
    • July 22, 2022

    Welcome to the NS Community!

    If your card is not in the mail tomorrow, contact NS Customer Service for compensation (phone, chat) or see https://www.ns.nl/en/customer-service/refunds/refunds-when-you-forget-your-season-ticket.html

    10 procent van iets is beter dan 100 procent van niets. https://bit.ly/tien_procent
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