Hi, I’m trying to understand why my iDEAL card was charged 3 times with an automatic top-up. It showed one €20 upcoming charge for today, but I ended up being charged €20 three times. The balance shown on the card is €11,79 (and was last updated 26-07-2022 18:44). The three statements show the dates 20-07-22 12:53, 25-07-22 17:47 and 26-07-22 16:41. This doesn’t make sense to me, because I was already charged for an automatic top-up on 25-07-22, and I have not travelled with it since 26-07-22.
The balance I had when last travelling was €11,79 and the card shows as much (with the time the card balance was last updated being *after* any of the statements on my card).
Why would I have been charged a top-up multiple times? And if it had added €60 to my card’s balance, why isn’t that shown?
Beste antwoord door Laura NSBekijk origineel