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kids free subscription

  • November 29, 2022
  • 6 reacties
  • 249 Bekeken
J
  • Jas3
  • Op het juiste spoor

Hi

 

I have added kids can travel for free on his ov card. However today when travelled he charged full amount + during return journey he charged €20 euro, it says due to miss check out.

    6 reacties

    Thom
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    • Thom
    • Super user
    • November 29, 2022

    Do your children own their own ov-chipcard with Kidsvrij subscription? In that case  contact Customer Service. 

    Kidsvrij cannot be on your own card. Check-in and Check out are always needed, but children with a valid Kidsvrij subscription on their own card cannot be charged for the full amount, nor a fine.

    Niet de réiziger op 1, 2 en 3, maar de betálende reiziger op 1,2 en 3! Wat meer controle en handhaving roept geen agressie op, maar voorkomt het juist. De opgekropte ergernis van de betalende reiziger mag best wat meer meetellen.
    B
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    • bahnrider
    • Koploper**
    • November 29, 2022

    Basic rule here; ANY passenger needs his/her own card-and any discount like this is ONLY possible on a personal card=with foto+name on it. As is of course also rather clearly explained in all the info-rules.

    In essence this means that KidsVRij is not really ´free´ -as one has to pay 7,50 for this chipcard.

    mrfreeze
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    • mrfreeze
    • Super user
    • November 30, 2022

    I have added kids can travel for free on his ov card.

    T
    rvdborgt
    H
    B
    • boze Belg
    • November 30, 2022

    I have added kids can travel for free on his ov card.

    @Jas3,

    I think you added Kids Free to an excisting ov card? 

    Did you add Kids Free only on the NS website? Or did you also pick up the subscription on an NS (or ov chip) machine?

    The OV chipcard is dumb. Unless you put the subscription onto the card, the gates and poles won't know your son has Kids Free

    ex-herrie en gekke_henkie
    J
    • Jas3
    • Auteur
    • Op het juiste spoor
    • November 30, 2022

    Hi, 

    Thanks for your reply. I went to ov desk station and they try to do the same. So I guess, It does add to card. But, still he had  been charged for his travel.

    rvdborgt
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    • rvdborgt
    • Koploper**
    • November 30, 2022

    TI went to ov desk station and they try to do the same. So I guess, It does add to card. But, still he had  been charged for his travel.

    Did they confirm that the Kids Vrij subscription was on the card?

    If you check the card on an NS ticket machine, does it show the Kids Vrij subscription?

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