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Antwoord

new ov-chip card

  • June 20, 2022
  • 2 reacties
  • 97 Bekeken
S

Hello Good morning 

I was ordered a ov-chip card in 7th of June And the arriving time was 13th of June But I didn't receive my ov-chip card yet So how can I follow up???

Thanks!

Beste antwoord door Janrm

Good morning Sahar Johari,

If you've ordered your card from NS (with NS Flex or a classic subscription) you should contact customer service. They can be reached by phone, chat, Twitter or Facebook and it could be a bit of a wait.

Should you have ordered your card directly from the OV-chipkaart.nl/Translink website, then you should contact them.

    2 reacties

    J
    • Janrm
    • Reisleider*
    • Antwoord
    • June 20, 2022

    Good morning Sahar Johari,

    If you've ordered your card from NS (with NS Flex or a classic subscription) you should contact customer service. They can be reached by phone, chat, Twitter or Facebook and it could be a bit of a wait.

    Should you have ordered your card directly from the OV-chipkaart.nl/Translink website, then you should contact them.

    Laura NS
    Moderator
    • Laura NS
    • Moderator
    • June 20, 2022

    Also if you ordered on ns.nl with a season ticket, contact OV-chipcard's customer service, for we cannot track cards or see whether or not they've been produced or sent out. 

    Of course, if you have a season ticket that should have started already, get in touch with NS for coupon codes to travel with until the card arrives.

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