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No check-in record for ov-card

  • 15 October 2022
  • 1 reactie
  • 67 Bekeken

I definitely had scanned my personal ov-card at Utrecht Central station but was counted as no check-in. And the system tells me “U kunt nu nog geen vergeten check in of check out claimen voor een reis met een NS Flex product.” That makes no sense.

1 reactie

Tomas NS
Rank

Hi there Jaden, and welcome to our Community.

Sorry to read this. When exactly was this? A trip with NS Flex can sometimes take a few days to be processed and fully visible. If there is a need to get anything corrected, I recommend contacting customer service directly.

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